TERMS & CONDITIONS
First orders are pre-paid (pro-forma). Hereafter payment terms are 15 days
Product minimums per design:
– Single Greeting cards: 6 per design
- Boxed Cards: 3 per design
- Art Prints: 3 per design
- Desk Pads: 3 per design
- Gift Wrap 10 Sheets per design
- Gift tags: 3 per design
Shipping
Domestic carriage is free on all orders over £150. Otherwise carriage is between £5-10 to anywhere in the UK. Delivery time is 2-4 working days shipped via UK courier (this doesn’t include processing time). Please contact me for an international shipping quote, as these vary.
Cancellations
Requests for cancellations must be reported within 24 hours of placing an order. If a cancellation request is submitted past 24 hours, there is a 20% restocking fee.
Returns
Returns are accepted within 5 days of receipt of shipment, in original packaging and new condition. All returns must be accompanied by the original packing slip with the returned items highlighted. A 10% restocking fee will be invoiced, and the buyer is responsible for relevant shipping costs. Upon receiving goods back into the studio, they will be inspected, and a full refund will be issued. Damages or incorrectly delivered cards & stationery would be notified within 7 days.
Display & Packaging
All products must be displayed and sold in their original packaging. Multipacks may not be broken up and sold individually.
Turnaround
I will do my best to ship ASAP but I put a standard turnaround time for orders of 8-10 days just in case (shipping time is not included). Larger orders may require more lead time. During busier periods. I may also require more lead time; however, I will be in contact if this is the case.
Back orders
If an item is out of stock at the time of your order you will be notified and given the option to replace it, cancel it or have it shipped when available. Shipping for items that are delivered later, due to being out of stock at the time of order, will be free of charge.
Payment Details
Lomond Paper Co. accepts a bank transfer Sort Code: 20-73-26 Account Number: 80077801
Instagram: @lomondpaperco Facebook: lomondpaperco
Owner & Founder: Sarah Gibson
Address: 8 Lower Sutherland Crescent, Helensburgh, Argyll & Bute, Scotland, G84 9PG
Mobile: 07595636503